Privacy Policy

Last updated: 16/10/2026

This Privacy Policy describes how OUTWAY LIVING ("we", "us", or "our") collects, uses and discloses your personal information when you visit our website at https://outwayliving.com (the "Site"), use our services, make a purchase or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge the information practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons.

We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services.

When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details: Your name, address, phone number and email address.

• Order information: Your name, billing address, shipping address, payment confirmation, email address and phone number.

• Account information: Your username, password and security questions.

• Shopping information: Items you view, add to your cart or add to your wishlist.

• Customer support information: Information you choose to include in communications with us, such as messages submitted through our Services.

Some features of the Services may require you to provide certain information directly. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data").

To do this, we may use cookies, pixels and similar technologies ("Cookies").

Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies that support our Site and Services, including Shopify.

• Payment processors that collect payment information, such as bank account details, credit or debit card information and billing addresses, to process payments and fulfil orders.

• Third parties that collect information when you visit our Site, open or click on emails, or interact with our Services or advertisements through technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.

Information obtained from third parties will be handled in accordance with this Privacy Policy.

We are not responsible for the accuracy of information provided by third parties or for their independent privacy policies and practices.

For more information, please refer to the section titled "Third Party Websites and Links".

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide our Services, including processing payments, fulfilling orders, sending notifications relating to your account, purchases, returns, exchanges and other transactions, managing your account, arranging shipping, facilitating returns and exchanges, and enabling product reviews.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending marketing communications by email, text message or postal mail, and displaying advertisements for products or services.

This may include using your personal information to personalise our Services and advertising on our Site and other websites, subject to applicable legal requirements.

SMS Messaging

We may send text messages relating to your orders, deliveries or customer service enquiries.

We may also send promotional SMS messages where we have obtained your consent or are otherwise permitted to do so under applicable law.

You can opt out of marketing SMS messages at any time by replying STOP or following the unsubscribe instructions provided.

Message and data rates may apply.

Security and Fraud Prevention

We use your personal information to detect, investigate and take action regarding possible fraudulent, illegal or malicious activity.

If you register an account, you are responsible for keeping your account credentials secure.

We recommend that you do not share your username, password or other account access details with anyone else.

If you believe your account has been compromised, please contact us immediately.

Communicating with You

We use your personal information to provide customer support, respond to enquiries and improve our Services.

Cookies

Like many websites, we use Cookies on our Site.

For information about Cookies related to Shopify, please visit:

https://www.shopify.com/legal/cookies

We use Cookies to operate and improve our Site and Services, remember your actions and preferences, perform analytics and better understand how visitors interact with our Services.

We may also permit third-party service providers and advertising partners to use Cookies on our Site to personalise services, products and advertisements.

Most browsers automatically accept Cookies, but you can adjust your browser settings to remove or reject them.

Please note that disabling Cookies may affect certain website features and functionality.

Blocking Cookies through your browser may not completely prevent information sharing with third parties, including advertising partners.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law.

These circumstances may include:

• Service providers that perform functions on our behalf, such as IT management, payment processing, analytics, customer support, cloud storage, fulfilment and shipping.

• Business and marketing partners, including Shopify, that help us provide services and advertising.

• Third parties where you have directed, requested or consented to the disclosure, including shipping providers, social media integrations and login services.

• Our affiliates or companies within our corporate group where applicable.

• Parties involved in business transactions, legal proceedings or regulatory requirements, including mergers, reorganisations or compliance with applicable laws.

We have disclosed the following categories of personal information about users over the past 12 months for the purposes described above:

Categories of Personal Information	Categories of Recipients
Identifiers, including contact details and certain account information	Service providers, business partners and affiliates
Commercial information, including orders, shopping activity and customer support information	Service providers, business partners and affiliates
Internet or similar network activity, including Usage Data	Analytics providers, business partners and other relevant service providers

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about individuals.

User Generated Content

Our Services may allow you to post product reviews and other user-generated content.

If you submit content to a public area of our Services, that content may be publicly accessible.

We cannot control who accesses information that you choose to make publicly available or guarantee how third parties may use that information.

Please consider carefully what personal information you choose to include in public reviews or other submissions.

Third Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties.

If you follow links to websites that are not controlled by OUTWAY LIVING, we recommend reviewing their privacy policies and terms and conditions.

We are not responsible for the privacy practices, security, accuracy or reliability of third-party websites.

The inclusion of third-party links does not necessarily imply endorsement of those websites or their operators.

Children's Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms are defined under applicable law.

Security and Retention of Your Information

We take reasonable steps to protect personal information.

However, no security measures are completely secure, and we cannot guarantee absolute security.

Information transmitted over the internet may be subject to security risks. We recommend avoiding unsecured communication channels when sharing sensitive or confidential information.

We retain personal information for as long as reasonably necessary for purposes such as:

• Maintaining your account.

• Providing products and Services.

• Fulfilling orders and customer support requests.

• Complying with legal obligations.

• Resolving disputes.

• Enforcing applicable contracts and policies.

Retention periods depend on the type of information and the purposes for which it is collected and used.

Your Rights and Choices

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

Right to Access

You may request access to personal information we hold about you, including information about how it is used and disclosed.

Right to Delete

You may request deletion of personal information we maintain about you, subject to applicable legal requirements and exceptions.

Right to Correct

You may request correction of inaccurate or incomplete personal information.

Right to Data Portability

Where applicable, you may request a copy of your personal information or ask for it to be transferred to another provider.

Restriction of Processing

Where applicable, you may request that we restrict or stop certain processing activities.

Withdrawal of Consent

Where processing relies on your consent, you may withdraw that consent in accordance with applicable law.

Appeal

Where applicable, you may appeal a decision regarding a privacy rights request by replying to our response.

Managing Communication Preferences

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our marketing communications.

Even if you unsubscribe from promotional communications, we may continue sending non-promotional messages relating to your account, orders or customer service enquiries.

You may exercise applicable rights by contacting us using the details below.

We will not discriminate against you for exercising applicable privacy rights.

We may request reasonable information to verify your identity before processing certain requests.

Where permitted by applicable law, you may authorise another person to submit a request on your behalf. We may require proof of authorisation and additional identity verification.

We will respond to privacy rights requests within the timeframes required by applicable law.

Complaints

If you have concerns or complaints about how we collect, use, store or disclose your personal information, please contact us at hello@outwayliving.com.

Please provide a description of your concern and any relevant details so we can investigate.

We will review your complaint and respond within a reasonable timeframe in accordance with applicable law.

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant privacy regulator.

In Australia, information about privacy complaints is available from the Office of the Australian Information Commissioner (OAIC):

https://www.oaic.gov.au

International Users

We may transfer, store and process your personal information outside the country in which you reside, including in the United States.

Your personal information may also be processed by employees, service providers and business partners operating in other countries.

Where required by applicable law, we will take appropriate measures to protect personal information transferred internationally.

For transfers of personal information from the European Economic Area or the United Kingdom, where applicable, we may rely on recognised transfer mechanisms, including Standard Contractual Clauses or other legally recognised safeguards.

Contact

If you have any questions about our privacy practices or this Privacy Policy, wish to request access to or correction of your personal information, or would like to make a privacy-related complaint, please contact us:

OUTWAY LIVING

Email: hello@outwayliving.com

Phone: 0403 296 654

We will review privacy-related enquiries and complaints and respond within a reasonable timeframe in accordance with applicable law.