Shipping policy

Shipping Policy

Thank you for shopping with OUTWAY LIVING. We aim to process and deliver your orders as efficiently as possible. Please review the following shipping information before placing your order.

1. Shipment Processing Time

Orders are generally processed within 2 business days, excluding weekends and public holidays.

After your order has been dispatched, tracking information may take up to 2 business days to become available or update in the carrier's system.

2. Delivery Time

  • The estimated standard delivery time is 3–15 business days, depending on the destination, product availability and shipping carrier.

  • Most orders are dispatched from our Melbourne warehouse. If a product is unavailable locally, some orders may be shipped directly from an overseas supplier.

  • Overseas shipments may require an additional 7–10 business days, particularly during peak shipping periods.

  • Orders are generally not dispatched on weekends or public holidays.

  • Delivery estimates are indicative and may be affected by carrier delays, customs clearance, weather or periods of high order volume.

  • If we become aware of a significant delay affecting your order, we will contact you by email.

  • If your tracking information has not updated for 7 business days, please contact hello@outwayliving.com for assistance.

Nothing in these delivery estimates limits your rights under the Australian Consumer Law.

3. Shipping Carriers & Tracking

We offer free standard shipping to eligible destinations across Australia, excluding the Northern Territory (NT).

Orders are generally dispatched from our Melbourne warehouse, although some products may be shipped directly from overseas suppliers where applicable.

We use a range of shipping carriers, including:

The carrier used for your order will depend on the delivery location, parcel size, product type and shipping requirements.

Once your order has been dispatched, you will receive a shipment confirmation email containing tracking details where available.

4. Shipping Address Information

We can deliver to P.O. Box addresses where the selected carrier and parcel dimensions permit.

For larger or heavier products, a full street address is recommended to avoid delivery issues.

If a P.O. Box cannot accommodate your order, we may contact you to request an alternative delivery address.

Northern Territory (NT)

Free standard shipping does not apply to deliveries to the Northern Territory (NT).

Customers requiring delivery to NT should contact hello@outwayliving.com before placing an order to request a shipping quotation and confirm delivery arrangements.

NT delivery is subject to prior confirmation of shipping availability and charges.

5. Damaged, Lost or Delayed Shipments

If your order arrives damaged, is missing items or appears to have been lost in transit, please contact us at hello@outwayliving.com as soon as reasonably possible.

To help us investigate, please provide your order number, a description of the issue and, where available, relevant photos of the product and packaging.

We encourage customers to retain the packaging where practical, as it may assist with the carrier investigation.

Our team will investigate the issue with the delivery provider and assist with an appropriate resolution.

Where goods fail to meet applicable consumer guarantees, remedies will be provided in accordance with the Australian Consumer Law.

Reporting a delivery issue outside a suggested timeframe does not automatically remove your statutory consumer rights.

6. Contact Us

For shipping enquiries, delivery updates or assistance with damaged or missing shipments, please contact:

OUTWAY LIVING

Email: hello@outwayliving.com

Phone: 0403 296 654

Customer Service Hours: Monday to Friday, 10:00 AM – 6:00 PM (AEST/AEDT, as applicable)